Frequently asked questions (FAQ)
Why do some services show a picture of a yellow bus, while others have a blue bus?
The service information in the Brahe Trip Planner comes from the timetable databases of Turku Public Transport or Matkahuolto. Bus routes provided by Turku Public Transport are marked with a yellow bus symbol. They are internal to Turku. The blue bus denotes regional routes. These routes run between Turku and other municipalities or are internal to other municipalities.
Why doesn't the Brahe Trip Planner suggest the bus line I use every day?
The Brahe Trip Planner cannot guess your travelling habits. The suggested routes are calculated using only the available information about travel times and the given search parameters. One benefit of the service is the possibility to find new route alternatives. If you already know a good way to make your trip, you can compare the routes suggested by the Brahe Trip Planner to see if faster or easier options exist.
Why doesn't the Brahe Trip Planner recognize the address or place I'm searching for?
The address database used by the Brahe Trip Planner is the best available data, updated by the city survey offices. The index of places to search for is collected from many different sources and updated manually, so it will never be perfect. Please give us feedback about places we should add.
Are the night buses included in the service? I was trying to find a route for late Friday night but I couldn't find any routes using the night buses.
The night buses are included in the service. You have probably been accidentally searching for a route for Friday morning instead of Saturday morning. Unlike in the printed timetables the date changes at midnight instead of at 4 a.m. Thus, the night buses running between Friday and Saturday can be found by setting the date to Saturday and buses running between Saturday and Sunday can be found by setting the date to Sunday.
Why the routes shown on the map do not run along the streets?
The Brahe Trip Planner shows straight lines between bus stops, because there is only a few shape points available on the routes. Walking paths are more accurately drawn because a different technique is used and therefore there is more shape points available.
I wish to use public transport to go to the city centre, but I do not know the street address. How do I find the route?
If you can't find the correct place name but you know its location, the easiest way is to use the map search and select your destination by pointing on the map.
What do the different coloured lines on the map signify?
The Brahe Trip Planner map service uses lines to show travel routes and circles to show stops on the route. The colours signify the mode (type of vehicle) used on that part of the journey: bus = dark blue and walking = blue dotted line. Transfers between modes are shown as yellow circles, and the place of departure and destination are shown as yellow squares. The mode icons used in the list of route suggestions also use the same respective colours.
Why is the distance from my home to the nearest stop calculated by the Brahe Trip Planner as much too long?
The walking connections are calculated on a network of streets with additional walking links. The Brahe Trip Planner does not know all possible shortcuts and paths which are not built and maintained by the cities.
The default walking speed is too slow for me. Can I change the setting?
The advanced search options allow you to adjust several settings to your preference, including the walking speed.
Why doesn't the Brahe Trip Planner show the ticket fare for the journey?
The Turku Public Transport and regional transport systems have a complex fare system, and it is not possible to show all of them for each route in the Brahe Trip Planner. More information on fares is available on the websites of the Turku Public Transport, TLO and Matkahuolto Travel Services.
The Brahe Trip Planner suggests only routes with a transfer from bus to bus, even though 20 minutes later there is a direct service available. Why is that route alternative not shown?
All connections suggested by the Brahe Trip Planner are strictly time-specific. Starting at the time you gave, the route with a transfer is the fastest way to get to your destination. If you search for a later time, the direct connection may be fastest. You can select the advanced search option "least transfers" to find direct connections.
I have saved a route search for my journey from work to home as a bookmark on my browser. When I select it from the list, I get a route suggestion for a time which has already passed!
A better way of saving a route you use regularly is to use the 'Save route' function of the Brahe Trip Planner. If you save a route as a bookmark, remove the time parameters from the address.
How do I know where I need to get off the bus, when travelling to a place I am not familiar with?
Under route suggestion you can find links "Print route suggestion" and "Show detailed information and transfer maps". Transfer maps and the listing of all stops along your route can be printed and used to follow the progress of your journey.
Is it possible to use the Brahe Trip Planner with a mobile phone?
The Brahe Trip Planner -service is based on maps, and very few mobile terminal browsers support the techniques used in the service.
Can I use the number of kilometres provided by the Brahe Trip Planner for checking an invoice for travel expenses or my tax form?
The numbers of kilometres provided by the Brahe Trip Planner are indicative, as they are partly measured as straight line distance. Thus they are suitable only for estimating the approximate length of a journey.